Skip to Content
- FAQs
- Contact Us
Customers
Purchasing a vehicle is a big decision, and we are happy to take part in your journey. We look forward to providing the support you need and helping you pave the road to a successful future. You can utilize our useful online tools and rely on our dedicated customer service team to help you manage your account.
Jump to:
- New customer
- Payment options
- FAQ
New Customer
-
Help understanding your statement
For an overview of your monthly statement, please check out this informative guide.
-
What is MyAccount?
MyAccount is a secure online portal that gives you 24/7 access to your Exeter account.
-
Don’t have your account number yet?
Your account number can be found on your Welcome Letter, Billing Statement, MyAccount or by contacting us at (800) 321-9637.
-
Need to register your account?
In order to register an account, you will need your account number OR the last four digits of your social security number, ZIP code, and date of birth.
-
How can you make a payment?
By mail, phone, online with MyAccount, recurring ACH,MoneyGram®, Western Union®, or Paysafe:cash.
-
Need to contact us?
If you need to contact Exeter, you may call us at our main telephone number (toll free): (800) 321-9637.
-
What are Exeter’s hours of operation?
Our standard hours of operation are:
Mon. - Fri. 8:00 AM - 7:00 PM,
Sat. 8:00 AM - 5:00 PM (CT).
Financial literacy
-
Easy access
Our Financial Improvement Training (FIT) is totally free for customers to use. There's no obligation, and everything is online for easy access anywhere, anytime.
-
Helpful resources
The FIT core curriculum includes easy-to-follow videos, tools, and other resources covering everything from budgeting and increasing your earning potential to managing credit and financial planning.
-
Free credit monitoring
Get six months of credit monitoring for FREE when you complete the FIT core curriculum.
Get started now
How can I make my payment?
-
MyAccount
The quickest way to pay is through MyAccount, with 24/7 access to your account and to make online debit card payments.
-
Recurring payment
Enroll online today to set up fast and easy recurring payments from a bank account.
(ACH recurring payment) -
Telephone
Access your account via our automated phone system 24/7. Contact us at (800) 321-9637.
-
MoneyGram®
Send your payment through the convenience of MoneyGram® (fees may apply).
-
Western Union®
Send your payment through the convenience of Western Union® (fees may apply).
-
Mail
Make payments via mail: Exeter Finance P.O. Box 650598 Dallas, TX 75265-0598.
-
Paysafe:cash
Send your payment through the convenience of Paysafe:cash (fees may apply).
Make a payment
Credit tips
Your payment history matters. That’s why we want to help you become a successful car owner. In a relatively short period of time, it’s possible to take a damaged credit history and turn it around. Your FICO® score is important, but banks and finance companies also look at other factors before extending credit to consumers -- like your payment history and account balances. Below are some steps you can take to help ensure your credit success.
Pay your bills on time
The single biggest component of your credit score and a lender’s credit decision is how you pay your bills. The more bills you pay on time, the more confidence a new lender will have that you will pay them in the future.
Keep balances low
Loan officers will likely look to see what your balances are as a percentage of your credit limit. Keeping your balances low shows that you can handle debt responsibly.
Budget
Many consumers who struggle with credit issues simply have no idea how much they’re spending each month. Keep track of your expenses, prepare a budget, and stick to it. You may be surprised how easy it is to eliminate unnecessary expenses and take control of your finances. Ideally, lenders want to see that you have managed your fixed expenses to less than 30-40% of your gross monthly income. The lower the percentage, the better.
Close unused accounts
Too many open lines of credit send up a red flag with lenders. They’re often concerned that you may overburden yourself and become credit-stressed. It is wise to keep only those accounts you need. Hold onto your oldest accounts, because they demonstrate your ability to maintain credit over a longer period of time.
Pay more than the minimum
You should pay more than the minimum required each month on revolving accounts like credit cards. You’ll pay down your balance faster, and in turn, pay less interest.
See how the timing of payments impacts the interest you pay
Learn more about how daily simple interest is calculated and how the timing of payments can impact the amount of interest you pay.
Your simple interest loan explained
A simple interest loan is just that: simple. Interest is the cost of borrowing money to finance your loan. Interest accrues daily on the unpaid balance of your contract. With each payment, interest is paid down first, and the remaining amount of your payment is applied to the principal and any fees on your account. The more days between payments, the more interest you will pay. The less days between payments, the less interest you will pay. Missed payments and other factors such as due date changes and payment extensions can lead to more interest as interest accrues daily between payments. Making payments early and for more than the minimum amount due can lead to less interest and an early payoff.
Frequently Asked Questions
View all FAQs
May I request a payment extension?
Yes, to verify if your account is eligible, call (800) 321-9637.
How do I request a name change on my account?
Submit two forms of identification that support the name change (e.g. driver’s license; marriage certificate; part of the divorce decree) and mail or fax them to the attention of Customer Service. Be sure to include your account number.
Mailing address:
Exeter Finance
Attn: Customer Service
2250 W. John Carpenter Freeway
Irving, TX 75063
Fax number:
(214) 572-8199
Can I refinance?
Refinancing with Exeter Finance is not available at this time. If you’re having problems making your payments, we may be able to help. Call (800) 321-9637 for assistance.
I received a letter from Exeter, but I don’t have an Exeter account. What should I do?
If you recently applied for financing to purchase a car, the dealership may have presented your application to several finance companies, including Exeter Finance. We’re obligated to send you the letter you received as a follow up. If you want additional information, please follow the instructions in the letter. If the letter references another topic, call (800) 321-9637 for assistance.
I think my debit card or bank account number was used fraudulently to make a payment. What can I do?
We work hard to keep your personal and financial information safe. Together, we can prevent your information from getting into the wrong hands. If you believe that an unauthorized person has accessed your account, call us immediately at (800) 321-9637.
How can I dispute my credit bureau report?
If you believe Exeter Finance LLC reported incorrect or incomplete information about your account to the credit bureau, you can submit a dispute using one of two methods:
1. Submit your dispute to any of the credit reporting agencies via their website Equifax: https://www.equifax.com Experian: https://www.experian.com Trans Union: https://dispute.transunion.com
2. Complete the Dispute letter form and send your dispute directly to Exeter Finance at either:
Mail:
Exeter Finance LLC
P.O. Box 166097
Irving, TX 75016
Email:
[emailprotected]
In doing so, please identify the information and tell us why you believe it is incorrect or incomplete. If you have a copy of the credit report which shows the disputed information, please include a copy.
Reviews
Trustpilot
Make a payment
MyAccount offers the easiest and most convenient way to pay online and monitor your statements. Click to log in or sign up.
Access MyAccount
You are about to leave the Exeter Finance website
By continuing, you'll be leaving exeterfinance.com. Please be aware Exeter makes no representations or warranties as to the content, accuracy or functionality of any third-party website or information linked to/from this page. In addition, no representations or warranties are made with respect to the usability of any directions or conditions of any routes utilized. User accepts any and all risks of use.
